FAQ – Blume Lighting

Free shipping on orders over $59 — plus unlock silk gifts at $169, $249 & $329

Gratis verzending bij bestellingen boven $100 | Verzending binnen 1-2 weken

FREQUENTLY ASKED QUESTIONS

Everything you need to know.

Where do you ship to?

We ship worldwide. Delivery times and costs vary by location.

How long does delivery take?

Standard delivery takes 7-14 business days.

How much does shipping cost?

Shipping costs $9.99 for all locations and order sizes. Free shipping on orders above the price of $59.99

Can I track my order?

Yes, you'll receive a tracking number via email once your order ships.

What is your return policy?

We offer a 30-night sleep trial. If you're not satisfied, return your item for a full refund.

What if my order arrives damaged?

Contact us immediately with photos. We'll arrange a replacement or full refund.

How long do refunds take?

Refunds are processed within 5-7 business days after we receive your return.

What is momme weight and why does it matter?

Momme measures silk density. Our momme silk is luxuriously thick, durable, and gentle on skin and hair.

What grade of silk do you use?

We use only 6A grade mulberry silk, the highest quality available, for unmatched softness and durability.

How do I care for my silk products?

Hand wash in cold water with gentle detergent or machine wash on delicate. Air dry away from direct sunlight.

What is the Blume Creator Club?

An exclusive program for content creators to partner with Blume, earn commissions, and access special perks.

Who is eligible?

Creators with engaged audiences who align with our brand values. Apply through our Creator Club page.

How long does the refund take?

Creator commissions are paid monthly. Standard refunds follow our 5-7 business day policy.

How can I reach your team?

Email us at support@blumehd.com or use our contact form. We respond within 24 hours.